Dissertation/Thesis Abstract

Building the Personal: Instructors' Perspectives of Rapport in Online and Face-to-Face Classes
by Aquila, Meredith Suzanne Hahn, D.A., George Mason University, 2017, 163; 10640729
Abstract (Summary)

This dissertation explores the ways that instructors at a community college perceive instructor-student rapport in online and face-to-face classes. While instructor-student rapport has been shown to play an important role in student retention and success (Benson, Cohen, & Buskist, 2005; Granitz, Koernig, & Harich, 2009; Murphy & Rodriguez-Manzanares, 2012), it has only recently been examined in the context of online education, and generally only from the student’s perspective and not from the point of view of faculty. This study utilized grounded theory methods to create a theory of online instructor rapport building to improve best practices in both online and face-to-face classrooms. Interviews with 22 instructors at a large community college indicated that online rapport-building is often more time-consuming and difficult than face-to-face rapport-building, with autonomy, media richness, and uncertainty reduction, all playing a role in establishing rapport between instructors and their students. Using the collected data, I built on Joseph Walther’s Social Information Processing Theory (SIPT) by placing it in the context of higher education, and created a Theory of Instructor-Student Rapport Online (TISRO) to explain what makes rapport feel strong, weak, or non-existent, from the perspective of instructors.

Indexing (document details)
Advisor: Arminio, Jan
Commitee: Gibson, Timothy, Swan, Amy
School: George Mason University
Department: Community College Education
School Location: United States -- Virginia
Source: DAI-A 79/03(E), Dissertation Abstracts International
Source Type: DISSERTATION
Subjects: Community college education, Communication, Higher education
Keywords: Communication, Instructors, Online education, Rapport, Social information processing theory, Student engagement
Publication Number: 10640729
ISBN: 978-0-355-46261-6
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