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Dissertation/Thesis Abstract

A Qualitative Exploratory Inquiry of Communicating in a Multigenerational Traditional-Rational Organization
by Kane, Brian H., D.M., University of Phoenix, 2017, 144; 10636381
Abstract (Summary)

The purpose of this qualitative exploratory inquiry was to explore the perceptions of separated or retired Baby Boomer, Generation X, and Generation Y Marine Corps in the Southern California geographical area regarding communication. The specific perceptions were obstacles and enablers that they experienced when communicating with each other and any issues that arose from differences in communication preferences. The use of the exploratory inquiry design helped to gain insight into the communication problems that exist within the Marine Corp and provided possible solutions to assist leaders in improving multigenerational communication. The identification of communication problems may help individual leaders improve their leadership skills to accommodate generational needs, leading to a more effective workforce in any organization that uses the traditional-rational organizational paradigm. Seven Baby Boomer, six Generation X, and five Generation participants shared perspectives using semi-structured interviews to accomplish the study’s purpose. Data results and narrative construction revealed a communication gap problem between generations within the United States Marine Corps related to traditional-rational organizational design contributed to the communication gap problem. A model was proposed to assist leaders of traditional-rational organizations to create an organizational culture in the future that might help reduce or eliminate the communication gap problem that was found to exist within the USMC.

Indexing (document details)
Advisor: Thompson, Elizabeth
Commitee: Goldberg, Scott, Thompson, Randall
School: University of Phoenix
Department: Advanced Studies
School Location: United States -- Arizona
Source: DAI-A 79/02(E), Dissertation Abstracts International
Subjects: Management, Communication, Organizational behavior
Keywords: Baby Boomers, Communicate, Generation X, Generation Y, Traditional rational, USMC
Publication Number: 10636381
ISBN: 978-0-355-36201-5
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