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Dissertation/Thesis Abstract

Perceptions of Physician Leadership through the Lens of Emotional Intelligence
by Adelman, Patti, Ed.D., University of Pennsylvania, 2017, 281; 10599958
Abstract (Summary)

In today’s healthcare environment, change is plentiful. Hospitals and healthcare providers are expected to provide excellent quality outcomes, exceed patient expectations, and transform the healthcare delivery system. All of these imperatives are required within a highly regulated environment that is also experiencing restrictive payment models and shrinking patient benefits/coverage. Effective leadership in healthcare is therefore more important now than ever before. To achieve these goals, the voice of the physician must become a growing part of an organization’s leadership ranks.

Although physicians need to participate as equal members of the transformational leadership team, are they prepared for this new and expanding role? Effective leadership requires the capacity to work collaboratively, display empathy, and obtain buy-in from various stakeholders. Physicians are expected to succeed in an environment where they not only lead themselves but help to develop the clinical and leadership skills of others; something that is in opposition to the development of their clinical competencies. This paper explored the relationship between the early professional socialization physicians receive within their medical school and residency program education and the leadership skills, in particular emotional intelligence, they demonstrate post training. This mixed methods study explored the perceptions of 36 physician administrative leaders at Northwell Health and the experiences they had during medical school and residency education. The interviews focused on this early professional socialization period and whether it prepares physicians in a way that fosters the development of essential interpersonal and leadership competencies. The primary method of data collection used in this study was in-depth one-to-one interviews. Deductive thematic analysis of the data utilized the competencies from the Emotional and Social Competency Inventory (ESCI) model to code the data. The interviews were strengthened by quantitative data obtained through the Emotional and Social Competency Inventory (ESCI), an online 360° assessment measuring emotional intelligence. Three key findings emerged from this study: 1) 100% of the physician leaders displayed leadership qualities and participated in leadership roles prior to beginning their formal medical careers, 2) physician behavior is learned through mentorship, and 3) the physician leaders feel emotional intelligence is a differentiating factor in effective leadership.

Indexing (document details)
Advisor: Ravitch, Sharon
Commitee: Chou, Carol, Dine, Jessica
School: University of Pennsylvania
Department: Chief Learning Officer
School Location: United States -- Pennsylvania
Source: DAI-A 79/01(E), Dissertation Abstracts International
Subjects: Educational leadership, Medicine, Health care management
Keywords: Emotional intelligence, Healthcare, Leadership development, Physician leadership, Physician socialization
Publication Number: 10599958
ISBN: 978-0-355-21895-4
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