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Dissertation/Thesis Abstract

Managerial Intervention Strategies to Reduce Patient No-Show Rates
by Mattheus, Charl, D.B.A., Walden University, 2017, 157; 10284622
Abstract (Summary)

High patient no-show rates increase health care costs, decrease healthcare access, and reduce the clinical efficiency and productivity of health care facilities. The purpose of this exploratory qualitative single case study was to explore and analyze the managerial intervention strategies healthcare administrators use to reduce patient no-show rates. The targeted research population was active American College of Healthcare Executives (ACHE), Hawaii-Pacific Chapter healthcare administrative members with operational and supervisory experience addressing administrative patient no-show interventions. The conceptual framework was the theory of planned behavior. Semistructured interviews were conducted with 4 healthcare administrators, and appointment cancellation policy documents were reviewed. Interpretations of the data were subjected to member checking to ensure the trustworthiness of the findings. Based on the methodological triangulation of the data collected, 5 common themes emerged after the data analysis: reform appointment cancellation policies, use text message appointment reminders, improve patient accessibility, fill patient no-show slots immediately, and create organizational and administrative efficiencies. Sharing the findings of this study may help healthcare administrators to improve patient health care accessibility, organizational performance and the social well-being of their communities.

Indexing (document details)
Advisor: Faint, Carol-Anne
Commitee: Moody, David, Paluch, Edward
School: Walden University
Department: Business Administration
School Location: United States -- Minnesota
Source: DAI-B 78/10(E), Dissertation Abstracts International
Subjects: Business administration, Health sciences, Health care management
Keywords: Appointment cancellation policy, Improving patient appointment adherence, Not attending patient appointments, Patient appointment cancellation, Patient no-shows, Patient non-attendance
Publication Number: 10284622
ISBN: 978-1-369-80521-5
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