Interpersonal trust between coworkers remained understudied, despite the critical role of trust in public administration. The specific problem was federal government leaders cannot manage employee behaviors and organizational characteristics that shape peer coworker trust and distrust. The purpose of the qualitative exploratory single case study was to explore federal employee experiences to discover peer coworker behaviors and organizational characteristics that shape peer coworker trust. Mayer and colleagues’ model of trust and organizational citizenship behavior theory provided a two-part theoretical framework for conceptualizing peer coworker trust. Data were collected from federal employees assigned to a Washington, D.C. duty location via semi-structured interviews as well as documents and physical artifacts. The researcher used NVivo 11® to assist with managing, organizing, coding, and analyzing data. Data analysis resulted in 16 themes that shape peer coworker trust. Six main themes, including (1) transparent persona, (2) Machiavellian tactics, (3) remorse, (4) recognition programs, (5) supportive management, and (6) social interaction, were used to answer the two research questions. Research results unveiled peer coworker behaviors and organizational characteristics that shape peer coworker trust that leaders may use to manage peer coworker trust. Leaders who encourage transparent behaviors, discourage and denounce Machiavellian tactics, and encourage employees to demonstrate remorse after a coworker experiences distrust in them, may nurture peer coworker trust. At the organizational level, leaders who use recognition programs, provide supportive management, and foster social interaction may cultivate peer coworker trust. Fostering peer coworker trust may enhance employee engagement, which may lead to improved results-oriented cultures.
|Commitee:||Greenfield, Marianne, Sturtevant, Karen|
|School:||University of Phoenix|
|School Location:||United States -- Arizona|
|Source:||DAI-A 78/09(E), Dissertation Abstracts International|
|Subjects:||Management, Public administration, Organizational behavior|
|Keywords:||Coworker trust, Federal employee, Interpersonal trust, Organizational trust, Peer coworker, Trust management|
Copyright in each Dissertation and Thesis is retained by the author. All Rights Reserved
The supplemental file or files you are about to download were provided to ProQuest by the author as part of a
dissertation or thesis. The supplemental files are provided "AS IS" without warranty. ProQuest is not responsible for the
content, format or impact on the supplemental file(s) on our system. in some cases, the file type may be unknown or
may be a .exe file. We recommend caution as you open such files.
Copyright of the original materials contained in the supplemental file is retained by the author and your access to the
supplemental files is subject to the ProQuest Terms and Conditions of use.
Depending on the size of the file(s) you are downloading, the system may take some time to download them. Please be