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Dissertation/Thesis Abstract

Designing a Customer Relationship Management (CRM) System for the Home Automation Industry
by Schleich, Christopher W., M.S., California State University, Long Beach, 2017, 76; 10263119
Abstract (Summary)

In recent years, businesses have begun storing their data in the Cloud due to an increased demand for having business information accessible at remote locations. A large portion of the technology used to store company data in the Cloud is generic software with features applicable to most types of industries. However, the home automation industry does not fit this mold.

Home automation companies’ employees spend most of their time working away from the office. As such, they need to have business information - such as contacts, tasks, work orders, purchase and change orders, accessible from laptops, phones, and tablets. Most companies in the industry use D-Tools System Integrator, a Windows-based application used to generate contracts and sell home automation technologies to clients. However, not only does D- Tools System Integrator fail to provide the tools needed to manage daily operations once a contract is signed, it also fails to provide compatibility with non-Windows computers. Thankfully there is a newly developed system to help fix these shortcomings.

Automation Pro is an online Customer Relationship Management (CRM) System designed by Christopher Schleich, tailored specifically for the home automation industry. Automation Pro is built in ASP.NET and MVC frameworks using Microsoft Visual Studio. The goal of the system is to provide all of the tools that D-Tools System Integrator fails to deliver, and develop a user interface that will automatically resize based on the device accessing the system. The design and implementation of Automation Pro is the focus of this project.

Indexing (document details)
Advisor: Penzenstadler, Birgit
Commitee: Aliasgari, Mehrdad, Hoffman, Michael
School: California State University, Long Beach
Department: Computer Engineering and Computer Science
School Location: United States -- California
Source: MAI 56/04M(E), Masters Abstracts International
Subjects: Computer science
Keywords: mvc, Bootstrap, Crm, Home automation, SQL database, Structured query language, Web application
Publication Number: 10263119
ISBN: 978-1-369-70699-4
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