Dissertation/Thesis Abstract

Performance appraisal systems and how entry-level retail employees describe the experience: A grounded theory study
by Pearson, Teri A., Ph.D., Capella University, 2017, 142; 10255465
Abstract (Summary)

Entry-level retail employees are rarely researched, and their experience with the performance appraisal system also lacks solid research. The field of Industrial/Organizational psychology studies the performance appraisal system and its importance, and even highlights different examples of the process, what is lacking in prior research is how lower-level retail employees experience the process. This study focuses on Victor Vroom’s expectancy theory and how it relates to the sample population of retail employees. The study aims to determine the experience of the performance appraisal system by the entry-level retail employee. Grounded theory qualitative research methodology was used to determine the experience of the performance appraisal process by the participants. Constructivist grounded theory was applied to the study to show the experiences of the participants and learn how they experience the process. In the findings, the participants lacked knowledge about the performance appraisal system used to evaluate their performance and were not immersed in the process. Additionally, the participants believed their work efforts deserved higher ratings than those they received from their evaluators. The researcher found that a new model to approach to the performance appraisal system with entry-level retail employees may be necessary.

Indexing (document details)
Advisor: Santonastasi, Antonio
Commitee: Doogan, Mike, Fero, Howard, Miller, Andrea
School: Capella University
Department: Harold Abel School of Social and Behavioral Sciences
School Location: United States -- Minnesota
Source: DAI-B 78/08(E), Dissertation Abstracts International
Subjects: Occupational psychology
Keywords: Entry-level, Expectancy theory, Experience, Lower-level, Performance appraisals, Retail
Publication Number: 10255465
ISBN: 978-1-369-62837-1
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