Dissertation/Thesis Abstract

The relationship between patient satisfaction and indicators of medical harm: A correlational study
by Monroe, Cheryl Ann, D.M., University of Phoenix, 2016, 137; 10253763
Abstract (Summary)

The purpose of this quantitative correlational study using archived data was to determine if there is a relationship between patient satisfaction and indicators of medical harm in the state of Florida. The study reviewed the archived data for patient satisfaction for the 328 hospitals located in Florida along with archived data of six hospital-acquired infections for the hospitals in the study. The metric used for patient-centered care is patient satisfaction. Although the literature supports a patient-centered model supplanting non patient-centered models, patients continue to suffer medical harm and even die while no one has evaluated the difference between the models. A linear regression and Spearman’s rho analysis was performed for each of the six research questions in the study. The results demonstrated a rejection of the null hypothesis for two of the research questions. This outcome indicates a relationship between patient satisfaction and two indicators of medical harm; SSI Colon, and MRSA. Although the results did not support all six of the research questions, leadership of hospitals supportive of a patient-centered environment should continue to investigate the positive relationships demonstrated in this study to duplicate efforts in increasing the quality of care. Additionally, leaders of hospitals who have low patient satisfaction scores may consider implementing a patient-centered model of care to reduce indicators of medical harm.

Indexing (document details)
Advisor: Myers, Michael
Commitee: Justus, Marianne, Wang, Victor C. X.
School: University of Phoenix
Department: School of Advanced Studies
School Location: United States -- Arizona
Source: DAI-B 78/08(E), Dissertation Abstracts International
Subjects: Public health, Health care management
Keywords: Harm, Medical, Patient, Patient-centered, Satisfaction
Publication Number: 10253763
ISBN: 9781369484212
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