Dissertation/Thesis Abstract

The influence of professional training and personal factors on technostress: A correlational study
by Nagarajah, Bertram A., Ph.D., Capella University, 2017, 118; 10252509
Abstract (Summary)

This study investigated the influence of professional training and personal factors on five categories of technostress: techno-overload, techno-invasion, techno-complexity, techno-insecurity, and techno-uncertainty. The goal of the study was to determine whether experience and knowledge gained during professional training influenced the level of technostress individuals experienced in the workplace. The research also sought to determine how personal factors influence technostress directly and whether those factors moderate the relationship between professional training and technostress. The specific personal factors that were examined included gender, generational cohort, race, religion, and education level. A sample of 212 individuals who regularly use information technology as part of their daily work routine were surveyed on their levels of stress related to techno-overload, techno-invasion, techno-complexity, techno-insecurity, and techno-uncertainty. Multiple linear regression analyses were then conducted to examine the relationship between the criterion variables (categories of technostress) and the predictor variables (professional training and personal factors). The data analysis demonstrated that while professional training had little influence on technostress, women experienced significantly higher levels of techno-overload, older participants experienced significantly higher levels of stress related to techno-complexity, non-Whites experienced significantly higher levels of techno-insecurity, and age impacted levels of techno-uncertainty in individuals in the IT/engineering field who had received professional training. These results suggest that there is a need for further investigation into how specific elements of technostress impact individual populations.

Indexing (document details)
Advisor: Gottwald, Donald W.
Commitee: FERREIRA, GAIL, SLOBODA, BRIAN
School: Capella University
Department: School of Business and Technology
School Location: United States -- Minnesota
Source: DAI-B 78/08(E), Dissertation Abstracts International
Source Type: DISSERTATION
Subjects: Information Technology, Behavioral Sciences, Information science
Keywords: Gender, Generational cohort, Personal factors influence, Techno-complexity, Techno-insecurity, Techno-invasion, Techno-overload, Techno-uncertainty, Technostress
Publication Number: 10252509
ISBN: 9781369479065