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Dissertation/Thesis Abstract

Understanding the technology usage and acceptance behaviors of healthcare information technology users: A comparative cross-case analysis
by Salinero, Sandra C. Pollock, Ph.D., Capella University, 2016, 189; 10179208
Abstract (Summary)

User acceptance and usage of technology is an established field of academic inquiry with distinct applications to health information technology adoption. Healthcare systems lag behind in technological advancements related to information systems. The recent push toward health information exchange (HIE) systems to enable the sharing of electronic medical records (EMR) between healthcare organizations has many working to upgrade to the latest EMR system technology. Healthcare organizations strive to lower costs, improve patient care, streamline processes, and meet regulatory requirements. Leading EMR systems promise the realization of attaining these goals. User acceptance and usage of technology is a challenge when implementing new technology. In more recent years, a growing need appeared to study user acceptance and usage behavior in healthcare organizations. The central question of this study is: What deeper understanding can be developed when evaluating the similarities and differences of healthcare and business users’ experiences and behaviors through the lens of the unified theory of acceptance and usage of technology (UTAUT)? A subset of related research questions focuses on factors influencing users’ acceptance and usage, similarities and differences among healthcare users, and similarities and differences between healthcare and non-healthcare users. This study explores participants’ experiences using a comparative cross-case approach applying the theoretical framework of the UTUAT by Venkatesh, Morris, Davis, and Davis (2003). Twenty-one participants were interviewed to ascertain their lived experiences of learning and using computer systems. Areas of inquiry included new system implementations; the importance of factors in the UTAUT model such as effort expectancy, facilitating conditions, performance expectancy, and social influence; and the impact of these on users’ experiences. The majority indicated sub-elements of facilitating conditions and effort expectancy as critical factors. Training is dominant among the majority of cases, while ease to learn and use, process alignment, and time are interwoven with training and usage experiences. Social influence and voluntariness of use were seldom observed, with shared experiences being circumstantial and situational. The success of EMR systems hinges on how the foundational system is built, which involves understanding detailed clinical and business processes, and ensuring the new system is built on forward-thinking practices.

Indexing (document details)
Advisor: Hargiss, Kathleen
Commitee: Adebiaye, Richmond, Parry, Robin
School: Capella University
Department: School of Business and Technology
School Location: United States -- Minnesota
Source: DAI-B 78/05(E), Dissertation Abstracts International
Subjects: Information Technology, Health care management
Keywords: Electronic medical records, Health information technology, Technology acceptance, Technology acceptance and usage behavior, Technology adoption, Unified theory of acceptance and use of technology
Publication Number: 10179208
ISBN: 978-1-369-29288-6
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