Dissertation/Thesis Abstract

Analyzing the impact of job dissatisfaction among social workers in managed care
by Hooper, Tina L., Ph.D., Capella University, 2016, 106; 10164284
Abstract (Summary)

Employee job satisfaction is an ongoing concern in the field of social work. High caseloads, low compensation, and the lack of job security are sources of job dissatisfaction for novice and seasoned social workers in managed care settings. Specifically, the purpose was to determine if there is a correlation between high caseloads, the lack of job security, and low compensation and job dissatisfaction among novice (n = 24) managed care social workers and seasoned (n = 86) social workers in Texas and the surrounding areas. The emphasis of these factors, if not recognized and addressed through interventions by health care administrators, can lead to novice or seasoned managed care social workers’ dissatisfaction and within their position and careers with an ending result of desirable professional leaving the field of social work. Herzberg’s two-factor theory guided the study. The independent variables were selected for use in a multiple regression analysis at the .05 level of significance. No correlation was found between high caseloads and job dissatisfaction among novice social workers or between low compensation and job dissatisfaction among novice and seasoned social workers. High caseloads were correlated with job dissatisfaction among seasoned social workers. A correlation was found between the lack of job security and job dissatisfaction between novice and seasoned social workers. The research study collected data used in sealing the gap in the health care community by providing valuable information and directions for health care administrators to focus on in an attempt to reduce turnover, increase productivity, and improve the quality of patient care.

Indexing (document details)
Advisor: Barnard, Darleen
Commitee: Anderson, Cheryl L., Brooks, Matthew
School: Capella University
Department: School of Public Service Leadership
School Location: United States -- Minnesota
Source: DAI-A 78/04(E), Dissertation Abstracts International
Subjects: Social work, Social studies education, Health care management
Keywords: High caseloads, Job dissatisfaction, Job satisfaction, Job security, Low compensation, Managed care, Social workers
Publication Number: 10164284
ISBN: 978-1-369-18838-7
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