Dissertation/Thesis Abstract

Going from Breakdown to Breakthrough: Human Resource Professional's Perspective of Conflict Resolution in K-12 Public Education
by LaRue, Denise Eileen, Ed.D., Brandman University, 2016, 198; 10144018
Abstract (Summary)

This study was conducted independently, but in collaboration with a team of peer-researchers who came together to study the lived experience of exemplar leaders in diverse organizations as they transformed conflict to reach common ground. This study contributed to the collective work by looking at K-12 Human Resource Officers (HROs) as the population of interest. HROs are often at the center of resolving conflict, yet only a few emerge as exemplar leaders. These exemplar leaders were the target population situated in the phenomena under investigations. The team selected a qualitative phenomenological approach, in an attempt to uncover what strategies exemplar leaders used to transform conflict to find common ground using the six domains of conflict transformation behaviors: collaboration, communication, emotional intelligence, ethics, processes, and problem-solving. Evidence showed that exemplar leaders tended to integrate these domains, rather than using them separately, for a more powerful impact in transforming conflict and finding common ground. Interviews, observations, and artifact data identified shared practices and behaviors to represent a more powerful repertoire of conflict transformational skills.

Indexing (document details)
Advisor: Clark White, Patricia
Commitee: Larick, Keith, Lee, Jeffrey
School: Brandman University
Department: Education
School Location: United States -- California
Source: DAI-A 78/02(E), Dissertation Abstracts International
Subjects: School administration, Organization Theory, Organizational behavior
Keywords: Common ground, Conflict, Human resources, Leader behaviors
Publication Number: 10144018
ISBN: 978-1-339-99211-2
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