Dissertation/Thesis Abstract

The relationships among transformational leadership, job satisfaction, and academic service quality at Al-Baha University
by Alghamdi, Maha, Ed.D., Pepperdine University, 2016, 198; 10155751
Abstract (Summary)

This study investigated the relationship between transformational leadership components (idealized influence [attributes], idealized influence [behaviors], inspirational motivation, intellectual stimulation and individual consideration), job satisfaction and academic service quality at Al-Baha University. The purposes of this study were to identify the extent to which, if at all, relationships exist between perceived levels of transformational leadership components, job satisfaction, and academic service quality among the faculty members, and to examine to what extent, if at all, are differences in demographic characteristics (gender, age, current position, and years spent at current position) of faculty members associated with the self-perceived levels of transformational leadership components, job satisfaction, and academic service quality. To explore these relationships among the variables of the study, three surveys were employed: The Multifactor Leadership Questionnaire, the Minnesota Satisfaction Questionnaire, and the SERVPERF, in addition to a demographic questionnaire. A total of 336 responses were completed for the analysis to answering the two research questions and testing the 15 research hypotheses listed in chapter one. Correlational analyses were used to explore these relations. Pearson’s product–moment correlation coefficient at significance level of p < .01. was employed to test the first research question hypotheses, and multivariate analysis of variance at significance level of p < .05 was employed to test the second research question hypotheses. The findings of the study indicated that positive relationships are found among the characteristics of transformational leadership components, job satisfaction and academic service quality as well as between job satisfaction and academic service quality at Al-Baha University. As for the demographic information’s association to faculty members’ perceptions, gender, current positions, and years spent in current positions do not differentiate faculty members’ self-perceived levels of transformational leadership, and academic service quality at Al-Baha University. However, age was found to differentiate faculty members’ perceived levels of individual consideration and job satisfaction. The findings from this study contribute to the field of leadership studies by providing empirical research on this topic in higher education.

Indexing (document details)
Advisor: Leigh, Doug
Commitee: Madjidi, Farzin, McManus, Jack
School: Pepperdine University
Department: Education
School Location: United States -- California
Source: DAI-A 78/01(E), Dissertation Abstracts International
Source Type: DISSERTATION
Subjects: Educational leadership, Education, Organizational behavior
Keywords: Academic service quality, Higher education, Job satisfaction, Transformational leadership
Publication Number: 10155751
ISBN: 9781369108200
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