The institution of the accountable care organizational (ACO) structure in the United States was introduced as part of the Patient Protection and Affordability Act (Public Law 111-148, 2010). While its purpose was to improve patient care, improve patient health, and reduce healthcare delivery costs, its organizational effectiveness is predicated upon cooperation and coordination of many stakeholders, which is reliant on the creation of trust between ACO leaders and their teams. This dissertation posited a relationship between the emotional intelligence of the ACO leader and the creation of trust in the ACO leader’s team. Emotional intelligence (EI) was assessed using the Mayer-Salovey- Caruso Emotional Intelligence Test, which measured the leaders’ overall EI and the leaders’ ability to perceive emotions, use emotions to facilitate thought, understand emotions, and manage emotions (Mayer, Salovey, & Caruso, 2004). Team trust was measured using the Costa and Anderson (2011) trust model to measure the team’s propensity to trust and the team’s perceived trustworthiness (Costa & Anderson, 2011). The study population included national ACO leaders (n = 15) and the leaders’ direct reports (n = 48). Results demonstrated a significant relationship between the overall trust of the ACO leader and the EI branch scores that measured one’s ability to perceive emotions, use emotions to facilitate thought, and understand emotions. However, the study failed to demonstrate a direct relationship between emotional intelligence and team trust. The study demonstrated no statistical difference in measured EI, which compared physicians and non-physicians. Lastly, the research demonstrated that ACO leaders were aware of their own EI levels with no statistical difference between the predicted self-assessed EI level of the ACO leaders and the ACO leaders’ measured overall EI score.
|Commitee:||Kraai, James L., Williams, Damita|
|School:||Indiana Wesleyan University|
|School Location:||United States -- Indiana|
|Source:||DAI-A 77/12(E), Dissertation Abstracts International|
|Keywords:||Accountable care organizations, Emotional intelligence, MSCEIT, Mayer-salovey-caruso emotional intelligence test, Trust, Work teams|
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