Dissertation/Thesis Abstract

Measuring effectiveness of a culture change through a financial model perspective
by Lo, Robert, M.S., Pepperdine University, 2016, 98; 10142124
Abstract (Summary)

The purpose of this research was to quantify and measure the success of a culture transformation. Using the Organization Cultural Assessment Instrument (OCAI) to determine the current and desired culture state, 272 employees responded to the survey. An executive focus group provided in-depth understanding of the culture and worked to align the culture to the mission and strategy as they drove the change process throughout the organization to the preferred culture state. The study showed that bringing cultural awareness to an organization is important, and that organization design is a key component to successful organizations. The Human Capital Return on Investment (HCROI) was calculated before, during, and after the culture change. Findings concluded that financial measurements aid in gauging the transformation process of a culture change.

Indexing (document details)
Advisor: Lacey, Miriam
Commitee: Egan, Terri
School: Pepperdine University
Department: Organizational Development
School Location: United States -- California
Source: MAI 55/05M(E), Masters Abstracts International
Subjects: Business administration, Cultural anthropology, Business education, Business and Secretarial Schools
Keywords: Change management, Culture, Culture change, Financial measurement, Human capital return on investment, Organizational cultural assessment instrument
Publication Number: 10142124
ISBN: 978-1-339-97438-5
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