Dissertation/Thesis Abstract

Employee Expectations and Job Satisfaction in Adventure Education
by Grillo, Daniel, M.A., Prescott College, 2016, 107; 10110266
Abstract (Summary)

This descriptive study examines the relationship between job expectations and job satisfaction in the context of adventure education (AE) field staff. An electronic survey distributed to field instructors of the Recreational Equipment Incorporated (REI) Outdoor School assessed the level to which their job expectations had been met as well as their reported job satisfaction based on the short form of the Minnesota Satisfaction Questionnaire. Quantitative analysis of the results indicates a significant correlation between job expectations and job satisfaction. Extrinsic job satisfaction showed a stronger correlation with employee expectations than did intrinsic job satisfaction, although the difference in correlation strengths was not statistically significant. Expectations about both basic job attributes and career development opportunities correlated with job satisfaction significantly more strongly than expectations about curriculum. Factor analysis reveals that amongst other job expectations, manager communication and career development opportunities correlate strongest with job satisfaction, and represent key focus areas for AE administrators. Increasing the visibility of organizational mission statements as well as reviewing staff training models with these results in mind could help align employee expectations with reality. These results suggest that the AE industry should continue to develop its human resource savvy and monitor the evolving profile of their employees to safeguard their job satisfaction.

Indexing (document details)
Advisor: Stuckey, Jim
Commitee: Gonzalez, Jose, Mitten, Denise
School: Prescott College
Department: Adventure Education
School Location: United States -- Arizona
Source: MAI 55/04M(E), Masters Abstracts International
Subjects: Business administration, Occupational psychology, Labor relations
Keywords: Adventure education, Human resources, Job expectations, Job satisfaction, Mission statements, Staff training
Publication Number: 10110266
ISBN: 978-1-339-73524-5
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