Dissertation/Thesis Abstract

Exploring Crisis Management in U.S. Small Businesses
by Williams, Jon, D.B.A., Northcentral University, 2016, 117; 10109613
Abstract (Summary)

As a critical infrastructure, the US electricity grid supplies electricity to 340 million people within eight separate regions. The power infrastructure is vulnerable to many types of disasters capable of severing supplies of electricity. The impact on the employees and communities when small- and medium-size enterprises are shut down due to disasters can be severe. The purpose of the quantitative comparative study was to explore small- and medium-size enterprises crisis management strategies in the case of power infrastructure vulnerabilities. Perceptions of small business leaders were probed about crisis management planning relevant to three secondary factors: prior experience of crises, threat perceptions, and planning self-efficacy. Participants completed an adapted questionnaire instrument based on a five-point Likert scale for six sub-factors including resilience through planning, financial impact, operational crisis management, the perfect storm, the aftermath of survival, and atrophy. The instrument also measured three additional factors to include, prior experience of crises, threat perceptions, and planning self-efficacy, across seven types of crises. The results of this study indicated that of the 276 respondents, 104 had no crisis plans, but 172 did have crisis plans. Of those who had implemented crisis plans, 19% had specific provisions to address power outages or attacks on the electrical grid. Of the respondents who had not planned for power outages nor experienced significant losses of power, a statistically significant number acknowledged an external threat to their business. The majority of respondents indicated that long-term planning was related to resilience; however, the migration of crisis understanding into the planning process or implementation was not implemented. This heightened awareness of potential crises without the corresponding development and implementation of mitigation crisis plans requires additional research to understand drivers effecting the decision making process with crisis managers.

Indexing (document details)
Advisor: Bradley, Jama
Commitee: Carpenter, Andrew, Lowe, Andrea
School: Northcentral University
Department: School of Business and Technology Management
School Location: United States -- California
Source: DAI-A 77/10(E), Dissertation Abstracts International
Source Type: DISSERTATION
Subjects: Business administration, Commerce-Business, Energy
Keywords: Business, Crisis, Electrical, Electricity, Resilience, Resiliency
Publication Number: 10109613
ISBN: 9781339728971
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