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Dissertation/Thesis Abstract

Work participation specialists' experiences of barriers to customer services on physiological functioning at a Social Services department
by Holmes, Raymond, D.M., University of Phoenix, 2013, 201; 10038733
Abstract (Summary)

This qualitative phenomenological study using Moustakas’s (1994) modified van Kaam methodology explored eight work participation specialists’ (WPS) experiences of barriers to customer services for their physiological functioning in Central Maryland’s DSS region. The data were collected through face-to-face audio-recorded interviews. Interviews were transcribed and analyzed using NVivo (10). The Administration at this Social Service Agency was the primary theme in this study, which resulted in three subthemes including leadership, management, and policy.

Indexing (document details)
Advisor: Henry, Regina
Commitee: Anastasia, Christina, Pardo, David
School: University of Phoenix
Department: Management in Organizational Leadership
School Location: United States -- Arizona
Source: DAI-A 77/08(E), Dissertation Abstracts International
Subjects: Social work, Public administration, Organizational behavior
Keywords: Customer service, Employment barriers, Public assistance challenges, Social services, Substance abuse, Workplace stress
Publication Number: 10038733
ISBN: 978-1-339-54978-1
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