This qualitative phenomenological study using Moustakas’s (1994) modified van Kaam methodology explored eight work participation specialists’ (WPS) experiences of barriers to customer services for their physiological functioning in Central Maryland’s DSS region. The data were collected through face-to-face audio-recorded interviews. Interviews were transcribed and analyzed using NVivo (10). The Administration at this Social Service Agency was the primary theme in this study, which resulted in three subthemes including leadership, management, and policy.
|Commitee:||Anastasia, Christina, Pardo, David|
|School:||University of Phoenix|
|Department:||Management in Organizational Leadership|
|School Location:||United States -- Arizona|
|Source:||DAI-A 77/08(E), Dissertation Abstracts International|
|Subjects:||Social work, Public administration, Organizational behavior|
|Keywords:||Customer service, Employment barriers, Public assistance challenges, Social services, Substance abuse, Workplace stress|
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