Dissertation/Thesis Abstract

Patient family and hospital staff information needs at a pediatric hospital: An analysis of information requests received by the family resource libraries
by Rutledge, M. Hannah, Ph.D., University of North Texas, 2015, 182; 10034388
Abstract (Summary)

This research explored the information needs of patient families and hospital staff at a pediatric hospital system in Dallas, Texas. Library statistics recorded in four hospital libraries from 2011 - 2013 were used to analyze the information requests from patient families and hospital staff. Crosstabulations revealed the extent to which patient families and hospital staff used the libraries to satisfy their information needs. The data showed that patient families used the libraries very differently than hospital staff. Chi-square tests for independence were performed to identify the relationships between the Classification (Patient Family, Hospital Staff) and two descriptors of information needs (Request Type, Resources Used). There were a total of 1,406 information requests analyzed. The data showed that patient families and hospital staff information requests differed greatly in the number of information requests, the type of information requested, the resources used and the time the library staff spent on the requests. Chi-square analyses revealed relationships statistically significant at the p < .05 level; however, the strength of the relationships varied.

Indexing (document details)
Advisor: Miksa, Shawne D.
School: University of North Texas
Department: Information Sciences
School Location: United States -- Texas
Source: DAI-A 77/08(E), Dissertation Abstracts International
Subjects: Library science, Information science
Keywords: Hospital libraries, Hospital staff, Information needs, Library statistics, Medical librarianship, Patient families
Publication Number: 10034388
ISBN: 978-1-339-53684-2
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