Electronic medical record (EMR) use has improved significantly in health care organizations. However, many barriers and factors influence the success of EMR implementation and adoption. The purpose of the descriptive qualitative single-case study was to explore health care professionals’ perceptions of the use of EMRs at a hospital division of a major medical center. The study findings highlighted the challenges in transitioning from paper records to EMR despite the many benefits and potential improvement in health care. A description of the 16 health care professionals’ perceptions of EMR use emerged by adopting the unified theory of acceptance and use of technology (UTAUT) model and NVivo 10 computer software to aid with the analysis of semi-structured, recorded, and transcribed interviews. Themes emerging from the analysis were in five categories: (a) Experience of health care professionals with a subtheme of workflow, (b) Challenges in transition from paper to EMR, (c) Barriers to EMR acceptance, with a subtheme of privacy, confidentiality, and security, (d) Leadership support, and (d) Success of EMR. The findings of the case study may inform health care industry decision makers of additional social and behavioral factors needed for successful EMR strategic planning, implementation, and maintenance.
|Commitee:||Hoffman, Stephanie, Young, Elizabeth|
|School:||University of Phoenix|
|School Location:||United States -- Arizona|
|Source:||DAI-B 77/07(E), Dissertation Abstracts International|
|Subjects:||Information Technology, Health care management|
|Keywords:||Barriers, Electronic medical records, Leadership, Qualitative case study, Technology acceptance, Unified theory of acceptance and use of technology|
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