Information Governance (IG) professionals are overwhelmed by the complexities and ever changing regulations regarding data and information. To compound the issues are the increased volume, velocity, and variations of data from social media to corporate applications. The purpose of this phenomenological study was to determine critical success factors in implementing information governance within an enterprise information management program. The logic for using the qualitative method of research was to capture the lived experiences of the participants regarding the implementation of an information governance program. Phenomenology accentuates the subjective experiences and interpretations of the participants. Interviews were conducted with 20 IG professionals. The participants were interviewed using a semistructured interview providing open ended responses. The interviews were transcribed and six major themes emerged from the study that may provide insight into understanding the critical success factors in implementing information governance: (a) executive support, (b) risk management, (c) change management, (d) communication, (e) technology, and (f) strategy and planning. The study recommends further research from the findings of the study. Executive support must be engaged for the long-term IG program and support the IG professional by providing the necessary resources to manage risk, promote change management, and encourage open communication. Recommendations for IG professionals to consider based on this study include nurturing of executive sponsorship, the need to balance risk management with business value, the necessity of speaking the language of internal customers, building collaborative relationships, and leveraging the learning.
Some files may require a special program or browser plug-in. More Information
|Commitee:||North, Teresa, Plough, Jean|
|School:||University of Phoenix|
|Department:||School of Advanced Studies|
|School Location:||United States -- Arizona|
|Source:||DAI-A 77/06(E), Dissertation Abstracts International|
|Subjects:||Business administration, Information Technology, Information science|
|Keywords:||Critical success factors, Enterprise information, IG, Information, Information governance, Information lifecycle|
Copyright in each Dissertation and Thesis is retained by the author. All Rights Reserved
The supplemental file or files you are about to download were provided to ProQuest by the author as part of a
dissertation or thesis. The supplemental files are provided "AS IS" without warranty. ProQuest is not responsible for the
content, format or impact on the supplemental file(s) on our system. in some cases, the file type may be unknown or
may be a .exe file. We recommend caution as you open such files.
Copyright of the original materials contained in the supplemental file is retained by the author and your access to the
supplemental files is subject to the ProQuest Terms and Conditions of use.
Depending on the size of the file(s) you are downloading, the system may take some time to download them. Please be