Dissertation/Thesis Abstract

Perceived job satisfaction of Resident Assistants in student housing at three Florida public universities
by Ovathanasin, Teeranai Nong, Ph.D., Florida Atlantic University, 2015, 131; 3730735
Abstract (Summary)

The purpose of this study was to determine differences in satisfaction of public university Resident Assistants (RAs) with regard to several job satisfaction factors identified on the Resident Assistant Satisfaction Survey (RASS), specifically as compared to Casey’s (2009) normative sample of RAs in privatized university housing. The RASS outlined eight Employment Aspect Factors and three Criterion Factors to determine RA job satisfaction. This study also determined if there were differences in job satisfaction for public university RAs based on gender, racial ethnic identification, or academic class standing. Resident Assistants from three Research I Florida institutions in the United States completed the RASS. There has been very little research identifying the factors influencing job satisfaction of paraprofessional RAs, specifically at Florida public institutions of higher education and as compared to a privatized university housing company. Experiencing dissatisfaction with the job can negatively affect a Resident Assistant as both staff and student. In turn, it can lead to an overall poor job performance, which could be detrimental to students living in the residence halls. This study added to the current body of research and ascertained ways in which the RA position could be improved based on identified differences and determinants of student staff satisfaction. The results that were compiled and presented demonstrate a significant difference in satisfaction on the factors of supervisor, institution, pay, facilities, intended tenure and non-involvement between public university housing RAs and privatized housing company RAs. A significant difference was also found in job satisfaction for gender in regards to promotions, but no significant differences were found based on racial ethnic identification. A significant difference was found in job satisfaction for academic class standing in regards to pay, general affect, and non-involvement. The significance and recommendations for higher education practitioners was discussed. Implications and recommendations for future research were also suggested, which included improvements in job training, recognition initiatives, staff development, and other housing aspects.

Indexing (document details)
Advisor: Floyd, Deborah L., Morris, John D.
School: Florida Atlantic University
School Location: United States -- Florida
Source: DAI-A 77/04(E), Dissertation Abstracts International
Subjects: Higher Education Administration, Educational leadership, Occupational psychology, Higher education
Keywords: Florida, Job satisfaction, Residence halls, Resident assistant, Student housing, University RA
Publication Number: 3730735
ISBN: 978-1-339-17026-8
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