Dissertation/Thesis Abstract

Benchmarking organizational resilience: A cross-sectional comparative research study
by Jones, Bernard A., D.Sc., New Jersey City University, 2015, 201; 3730739
Abstract (Summary)

Our world continues to be impacted by large-scale disaster events. These severe disaster events create impacts that are shared across local, regional, and national boundaries. As a result, individuals, communities, and organizations are increasingly confronted with disasters that challenge their social, economic, and operational stability. To be resilient, individuals and communities rely on resources and services provided by organizations to enable each to plan for, respond to, and recover from disasters. If organizations are not prepared to respond to disasters, individuals and communities, in turn, will also not be prepared to respond to disaster events, as a consequence. Similar to the concept of civil defense prominent during the Cold War era, civil security is now required in the present day, pointing to the need for individuals, communities, and organizations to better prepare our nation by enhancing resilience. Resilient organizations also provide a competitive advantage over organizations that do not implement measures to become more resilient, yet many organizations do not know their resilience posture, and, in turn, struggle to prioritize resilience or allocate resources to enhance their resilience. To help enable organizations to invest in their resilience, it is important for organizations to discover and understand their organizational resilience score.

This research extends prior research that developed a methodology and survey tool for measuring and benchmarking organizational resilience. Subsequent research utilized the methodology and survey tool on organizations in New Zealand, whereas this research study utilized the methodology and survey tool to study organizational resilience within the state of New Jersey as part of a comparative study. The results obtained from previous research were compared against organizational resilience data captured on New Jersey based organizations. Survey data created from this research provide valuable information on organizational resilience strengths and weaknesses that can enable New Jersey based organizations to learn their organizational resilience posture and begin to develop a business case for additional investment in organizational resilience.

Indexing (document details)
Advisor: Chumer, Michael
Commitee: Collins, Jr., John W., Nair, Scott, Seiss, Dena
School: New Jersey City University
Department: Professional Security Studies
School Location: United States -- New Jersey
Source: DAI-A 77/03(E), Dissertation Abstracts International
Subjects: Social research, Management, Public administration
Keywords: Benchmarking, Disaster response, New Jersey, Resilience, Situational awareness
Publication Number: 3730739
ISBN: 978-1-339-17059-6
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