The hierarchical mum effect is a phenomenon found in the workplace which represents a subordinate’s unwillingness to communicate bad news to a supervisor out of fear of retribution, fear of association with the message itself, or fear of harming the subordinate-supervisor relationship. Prior to this study, sparse literature existed which identified the subordinate and supervisor factors which foster a mum environment. Moreover, even less literature existed which explored organizational leadership’s awareness of the hierarchical mum effect. The purpose of this study was to identify organizational leadership awareness of the hierarchical mum effect, the contributing leadership qualities that foster a mum environment, and the impact of the phenomenon on team performance. This modified Delphi study used two rounds of data collection to elicit the opinions of a 24 member panel consisting of human resources and management professionals to identify the most likely factors of the mum effect and organizational leadership’s awareness of those factors. Participant first round, qualitative responses, were further explored in the second round via a 1-5 point Likert scale to identify the most important factors which foster a mum environment and to identify the disparity of upper-management’s awareness of those factors. Very high disparities (+) were identified as upper-management awareness of factors greater than one point from the mean awareness of factors. The greatest disparities between factors fostering a mum environment and upper-management awareness are found among subordinate fear of consequences, supervisor’s ego being non-conducive to feedback, the lack of subordinate-supervisor trust, and supervisors who are nonresponsive to employee communication.
|School:||University of Phoenix|
|School Location:||United States -- Arizona|
|Source:||DAI-A 77/03(E), Dissertation Abstracts International|
|Subjects:||Social psychology, Management, Organizational behavior|
|Keywords:||Awaremess, Hierarchical mum effect, Leadership, Mum effect, Whistle blowing|
Copyright in each Dissertation and Thesis is retained by the author. All Rights Reserved
The supplemental file or files you are about to download were provided to ProQuest by the author as part of a
dissertation or thesis. The supplemental files are provided "AS IS" without warranty. ProQuest is not responsible for the
content, format or impact on the supplemental file(s) on our system. in some cases, the file type may be unknown or
may be a .exe file. We recommend caution as you open such files.
Copyright of the original materials contained in the supplemental file is retained by the author and your access to the
supplemental files is subject to the ProQuest Terms and Conditions of use.
Depending on the size of the file(s) you are downloading, the system may take some time to download them. Please be