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Dissertation/Thesis Abstract

A Qualitative Case Study Exploring the Impact First-line Managers have on Employee Ethical Behaviors
by Sorrell, Roger B., D.B.A., Northcentral University, 2015, 126; 3722293
Abstract (Summary)

Unethical behaviors and practices among leaders and employees continue to be widespread in many organizations in the United States. As a result, organizations experience unnecessary losses and repercussions. The purpose of the study was to understand the influence and impact leaders have on the behavior and decision-making process of employees in an organization. Using a qualitative multiple-case study, 19 participants, including 11 first-line managers and 8 employees, were interviewed. It was established that first-line managers’ leadership skills served two roles in impacting employees’ ethical and moral decision-making processes. Participants shared that leading by example minimized fraudulent and unethical practices in the workplace, and that relevant or evident roles of first-line managers were appreciated. Meanwhile, first-line managers and employees of business companies defined unethical and fraudulent practices in the work place as: any practice that deviates from the company’s policies and procedures; covert actions of employees against the policies of the organization; and actions of either employees or leaders that have negative consequences. Finally, the perceptions regarding first-line managers’ decision-making processes potentially leading towards unethical and fraudulent practices in the workplace were that the commitment of leaders to lead by example is a valuable step in guiding employees’ overall behaviors. In conclusion, the relationship between the two parties is the main foundation and source of any act, positive or negative, that influences the institution as a whole. It was also recommended that future studies should include improved ethical guidelines, an expanded sample population, and further examination of the role of commitment and monitoring of leaders on ethical behaviors of employees.

Indexing (document details)
Advisor: Shriner, Michael
School: Northcentral University
Department: School of Business and Technology Management
School Location: United States -- Arizona
Source: DAI-A 77/01(E), Dissertation Abstracts International
Subjects: Business administration, Ethics, Management
Keywords: Business, Development, Ethics, Leadership, Management
Publication Number: 3722293
ISBN: 978-1-339-04319-7
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