This guide was created to serve as a tool for crisis communications to assist in crafting ethical responses to crises using social media as the primary communications channel. The guide combines Stakeholder Theory (Freeman, 1984)—a management theory that focuses on the importance of different groups of people, not just shareholders—with Situational Crisis Communication (Coombs, 2007). The guide also adheres to two of Kant’s Categorical Imperatives as the ethical basis and marker. To create the guide, the author relied on archival, or documentary, research to provide the background information and theory to inform the creation of the guide. The guide is broken up into four parts—an overview of crisis communication, pre-crisis planning, active crisis communication, and post-crisis communication/reputation rebuilding. The guide is meant to be used as a tool, and is not an exhaustive how-to for handling a crisis.
|Advisor:||Shlossberg, Pavel, Hazel, Michael|
|Department:||Communication and Leadership|
|School Location:||United States -- Washington|
|Source:||MAI 55/01M(E), Masters Abstracts International|
|Subjects:||Ethics, Communication, Web Studies|
|Keywords:||Crisis communication, Ethical crisis communication, Situational communication, Social media, Stakeholder theory|
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