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Dissertation/Thesis Abstract

Education curriculum for enhancing the patient experience
by Platt, Dana, M.S., California State University, Long Beach, 2015, 50; 1595238
Abstract (Summary)

Regulatory changes and increasing healthcare consumerism have greatly impacted the delivery of healthcare in the United States, and in particular, the reimbursement structure. Patient satisfaction survey results have been tied to reimbursement via Value Based Purchasing. Consumer groups such as Leapfrog incorporate these satisfaction survey scores as well, in their overall grade of hospital performance. CMS’s Hospital Compare publicly displays survey scores and encourages easy comparison between competing hospitals.

This business plan integrates all the necessary aspects needed for improvement in the patient experience and an education plan developed to achieve a patient experience which is focused on caring and empathy. The aim of this education plan is to effect a culture change, provide tools for sustainment to improve the patient’s experience and the hospital’s reimbursements. This business plan also describes several returns on investment for such an education curriculum.

Indexing (document details)
Advisor: O'Lawrence, Henry
Commitee: Reynolds, Grace, Sinay, Tony
School: California State University, Long Beach
Department: Health Care Administration
School Location: United States -- California
Source: MAI 54/06M(E), Masters Abstracts International
Subjects: Education, Health care management
Publication Number: 1595238
ISBN: 978-1-321-93620-9
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