In this study, the effectiveness of customer service training was estimated using Donald Kirkpatrick’s Evaluation Model and the Learning Transfer Model. There were 105 Human Resource Leaders and Trainers that completed an online study concerning the training requested and provided within non-profit community healthcare organizations. The study found that The Learning Training Model, when used with Kirkpatrick’s Evaluation model provided adequate information to suggest a roadmap for designing strategies to achieve improved customer service in non-profit community healthcare sectors.
|Advisor:||Hupfer, Herbert, McNeely, Sharon|
|Commitee:||Froerer, Adam, Hupfer, Herbert, McNeely, Sharon|
|Department:||School of Business|
|School Location:||United States -- Washington|
|Source:||DAI-A 76/12(E), Dissertation Abstracts International|
|Subjects:||Business education, Organizational behavior, Health care management|
|Keywords:||Healthcare, Non-profit, The learning training model, Training, Training transfer, Transfer|
Copyright in each Dissertation and Thesis is retained by the author. All Rights Reserved
The supplemental file or files you are about to download were provided to ProQuest by the author as part of a
dissertation or thesis. The supplemental files are provided "AS IS" without warranty. ProQuest is not responsible for the
content, format or impact on the supplemental file(s) on our system. in some cases, the file type may be unknown or
may be a .exe file. We recommend caution as you open such files.
Copyright of the original materials contained in the supplemental file is retained by the author and your access to the
supplemental files is subject to the ProQuest Terms and Conditions of use.
Depending on the size of the file(s) you are downloading, the system may take some time to download them. Please be