Dissertation/Thesis Abstract

Organization effectiveness: The role of training in non-profit healthcare sectors
by Taylor, Collene, Ed.D., Argosy University/Seattle, 2015, 66; 3714518
Abstract (Summary)

In this study, the effectiveness of customer service training was estimated using Donald Kirkpatrick’s Evaluation Model and the Learning Transfer Model. There were 105 Human Resource Leaders and Trainers that completed an online study concerning the training requested and provided within non-profit community healthcare organizations. The study found that The Learning Training Model, when used with Kirkpatrick’s Evaluation model provided adequate information to suggest a roadmap for designing strategies to achieve improved customer service in non-profit community healthcare sectors.

Indexing (document details)
Advisor: Hupfer, Herbert, McNeely, Sharon
Commitee: Froerer, Adam, Hupfer, Herbert, McNeely, Sharon
School: Argosy University/Seattle
Department: School of Business
School Location: United States -- Washington
Source: DAI-A 76/12(E), Dissertation Abstracts International
Source Type: DISSERTATION
Subjects: Business education, Organizational behavior, Health care management
Keywords: Healthcare, Non-profit, The learning training model, Training, Training transfer, Transfer
Publication Number: 3714518
ISBN: 9781321918649
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