The quality of health care in the United States is often measured by the patient’s satisfaction. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) was developed by the Center for Medicare and Medicaid Services (CMMS) along with the Agency for Healthcare Research and Quality (AHRQ) in 2002 to standardize the assessments and measures of patient satisfaction (Koch, 2014). Healthcare organizations are mandated to report their HCAHPS results to CMMS and AHRQ. Because of the significant role nurses take in the care and overall experience of hospitalized patients, this project explored RN scores on the Judgments About Nursing Decisions (JAND) instrument by Dr. Shake’ Ketefian (1984) and patient satisfaction data. The findings from the project suggest that RNs who are functioning in the post-conventional area of Kohlberg's Moral Development Theory as measured by the JAND may have an influencing effect on patient satisfaction outcomes as measured by the HCAHPS.
|Commitee:||Hurst, Helen, Lemoine, Jennifer|
|School:||University of Louisiana at Lafayette|
|School Location:||United States -- Louisiana|
|Source:||DAI-B 76/11(E), Dissertation Abstracts International|
|Subjects:||Medical Ethics, Nursing|
|Keywords:||Judgments about nursing decisions, Moral behavior, Moral reasoning, Patient satisfaction|
Copyright in each Dissertation and Thesis is retained by the author. All Rights Reserved
The supplemental file or files you are about to download were provided to ProQuest by the author as part of a
dissertation or thesis. The supplemental files are provided "AS IS" without warranty. ProQuest is not responsible for the
content, format or impact on the supplemental file(s) on our system. in some cases, the file type may be unknown or
may be a .exe file. We recommend caution as you open such files.
Copyright of the original materials contained in the supplemental file is retained by the author and your access to the
supplemental files is subject to the ProQuest Terms and Conditions of use.
Depending on the size of the file(s) you are downloading, the system may take some time to download them. Please be