Dissertation/Thesis Abstract

Emotional Labor Training: The Effect of Deep Level Acting Training on Deep Level Acting and Emotional Exhaustion
by Breedon, Justine, M.A., Southern Illinois University at Edwardsville, 2015, 104; 1591327
Abstract (Summary)

The present study examined the effects of a deep level acting training program on deep level acting skills, emotional exhaustion and Kirkpatrick’s (1994) four levels of training effectiveness. By using Brothridge and Lee’s (2003) Emotional Labor Scale, the emotional exhaustion sub-scale from Maslach’s Burnout Inventory (1986) and several self created measures the hypothesis were evaluated. The results indicated that the deep level acting training program successfully increased participants’ deep level acting skills. The deep level acting training program did not decrease participants emotional exhaustion. Lastly, the hypotheses made pertaining to the four levels of training effectiveness were not supported. In the deep level acting training condition, posttest learning scores were not significantly correlated with post deep level acting scores and posttest learning scores were not significantly correlated with trainee reactions.

Indexing (document details)
Advisor: Daus, Catherine
Commitee: Bartels, Lynn
School: Southern Illinois University at Edwardsville
Department: Psychology
School Location: United States -- Illinois
Source: MAI 54/05M(E), Masters Abstracts International
Source Type: DISSERTATION
Subjects: Social psychology, Organizational behavior
Keywords: Deep level acting, Emotional exhaustion, Emotional labor
Publication Number: 1591327
ISBN: 9781321826012
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