This study investigates how professional sports organizations are using social media to develop long-term relationships with supporters as well as to explore additional functionalities social media have within their marketing and communication strategies. This qualitative comparative case study uses relationship marketing as the base theory and semi-structure interviews as the method of data collection. The interviews were performed to key marketing and communication personnel of the Saint Louis Rams (Rams) of the National Football League (NFL) and the LA Galaxy (Galaxy) of the Major League Soccer (MLS) in order to gather valuable insight into this phenomenon.
|Commitee:||Hicks, Gary R., Mishra, Suman, Poepsel, Mark|
|School:||Southern Illinois University at Edwardsville|
|School Location:||United States -- Illinois|
|Source:||MAI 54/05M(E), Masters Abstracts International|
|Subjects:||Social psychology, Communication, Web Studies, Recreation|
|Keywords:||California, Long-term relationships, Missouri, Relationship marketing, Social media, Sports fans|
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