Dissertation/Thesis Abstract

Transformational vs. Transactional Leaders: How Different Leadership Behaviors and Communication Styles Affect Levels of Employee Motivation in the Financial Industry
by Riedle, Danielle, M.A., Southern Illinois University at Edwardsville, 2015, 72; 1591122
Abstract (Summary)

The aim of this study was to investigate the perceptions of organizational workers to identify (1) To what extent do the perceptions of support staff in the financial industry regarding the leadership behaviors of direct supervisors affect their levels of intrinsic and extrinsic motivation, (2) What motivational techniques used by transactional and transformational leaders appear to be most effective at motivating support staff in the financial industry. The research questions were investigated through qualitative in-depth interviews with 14 employees in the financial industry. Analysis of data shows a close relationship with transformational leaders and positive intrinsic employee motivation and with transactional leaders a positive relationship with extrinsic employee motivation. The results of this study indicate that when intrinsic motivation is available without any extrinsic motivation, people are motivated intrinsically, but the feelings of motivation diminish quickly. When intrinsic motivation is present with extrinsic motivation, intrinsic motivation is significantly undermined. The large difference in the generational cohorts was the most substantial finding from this study. Over eighty three percent of the younger generational cohort (22-28 years old) preferred a transactional leader and just over 83 percent of the older generational cohort (43-54 years old) preferred a transformational leader. The results of this study have implications for recruiting and selection, and leadership development.

Indexing (document details)
Advisor: Schaefer, Zachary
Commitee: Berkley, Robyn, VanSlette, Sarah
School: Southern Illinois University at Edwardsville
Department: Speech Communications
School Location: United States -- Illinois
Source: MAI 54/05M(E), Masters Abstracts International
Subjects: Management, Occupational psychology, Organizational behavior
Keywords: Employee motivation, Employee satisfaction, Extrinsic motivation, Intrinsic motivation, Transactional leader, Transformational leader
Publication Number: 1591122
ISBN: 978-1-321-81641-9
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