Dissertation/Thesis Abstract

Knowledge retention and transfer in an IT community of practice: Leader and former participant perspectives
by Stones, Marisa A. J., D.M., University of Phoenix, 2014, 222; 3708854
Abstract (Summary)

The purpose of this qualitative phenomenological study which evolved into a collective case study was to gain a deeper understanding of knowledge retention and transfer practices within an information technology (IT) interorganizational community of practice. The study involved analyzing structured interview responses from six trainee, seven leaders and two government leader participants in the Bermuda-based program who had experienced knowledge retention and transfer within the social environment, as well as an analysis of relevant documentation to identify emergent themes. Eight themes identified through the data were learner, role model, relevance, learning environment, communication, opportunity, networking, and modeling. The research revealed many elements in the interorganizational IT community of practice contributed to knowledge retention and transfer, including the environment, differing perspectives of those involved, personal development of participants, the career boost perceived by participants, and the complexity of the IT industry. The findings include suggestions for expanding and strengthening the community of practice through partnerships with educational institutions, IT organizations, and alumni of the program, in addition to program enhancements and the replication of the program in other jurisdictions, which might lead to enhancing the value of participation in the IT interorganizational community of practice to the constituent groups involved.

Indexing (document details)
Advisor: Kortens, Anthony
Commitee:
School: University of Phoenix
School Location: United States -- Arizona
Source: DAI-A 76/10(E), Dissertation Abstracts International
Source Type: DISSERTATION
Subjects: Management, Information Technology, Organizational behavior
Keywords: Community of practice, Information technology, Knowledge management, Knowledge retention, Knowledge transfer, Mentoring
Publication Number: 3708854
ISBN: 978-1-321-84298-2
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