Dissertation/Thesis Abstract

The gaggle effect: A phenomenological study of employee walkouts in the salon industry
by Christensen, George, D.M., University of Phoenix, 2015, 217; 3707414
Abstract (Summary)

Salons have a long and rich history. The purpose of this interpretive phenomenological study was to explore the lived experiences of salon owners, employees, and independent booth renters (IBRs) regarding mass employee walkouts (gaggles). The central problem for the study is salon owners fear gaggles because they can bankrupt salons. Prior to the current study, research had not been conducted to examine why salon walkouts occur. This study is unique because the research was conducted from the perspective that salon personnel and owners are knowledge workers (KWs). Unlike most KWs, stylists who walk out often take their clients with them. The overarching research question was the following: What are the lived experiences and perceptions of salon owners, employees, and IBRs before, during, and after a salon employee gaggle? The purposeful sample for the study consisted of salon owners, employees, and IBRs in the Dallas and Fort Worth, Texas, metropolitan area who had experienced gaggle walkouts in salons. Ten stylists, who had experienced a total of 26 gaggles, completed telephone interviews. Using an iterative four-step analysis method with NVivo 10 software, 17 themes and seven subthemes were identified. The overall lived experience was pain. The findings regarding the gaggle phenomenon were discussed in terms of chaos and systems complexity theory. Leaders may use the findings of the study to better understand the lived experiences of salon owners, employees and IBRs during walkouts throughout the salon industry. Additional research is needed to determine whether the findings are applicable to KWs in other service industries..

Indexing (document details)
Advisor: Vandermark, Michael
School: University of Phoenix
School Location: United States -- Arizona
Source: DAI-A 76/10(E), Dissertation Abstracts International
Subjects: Entrepreneurship, Organizational behavior
Keywords: Beauty inudstry, Gaggle, Hair Stylist, Knowledge worker, Salon, Walkouts
Publication Number: 3707414
ISBN: 978-1-321-82081-2
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