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Dissertation/Thesis Abstract

The Influence of Social Support on Perception of Nurse Caring and Patient Satisfaction among CHF Patients in the Emergency Department
by Anosike, Agatha A., Ph.D., Adelphi University, 2015, 142; 3663094
Abstract (Summary)

Heart failure patients who visit the Emergency Department often because of chronic nature of their illness require a specific plan of care. Successful engagement requires that nurses identify and act on factors to facilitate transition across the care continuum. This study was undertaken to examine the relationship of three major quality care indicators: social support, perception of nurse caring, and patient satisfaction among patients with heart failure admitted to the emergency department. The study further explored the association of these indicators with demographic and illness variables of the study participants.

The Quality Caring nursing framework was used as the theoretical framework for the study. A total of 115 adult participants, 71 males and 44 females who were admitted in the emergency department of two public hospitals in the mid-Atlantic region of the United States were recruited. Data were collected using a survey package consisting of four instruments: the Medical Outcomes Study (MOS) Social Support Survey measuring perceived social support, the Caring Assessment Tool (CAT) measuring nurse caring, and the Consumer Emergency Care Satisfaction Scale (CESS) measuring satisfaction with care in the emergency department.

Although the major study hypotheses that high levels of social support would be associated with caring and with patient satisfaction were not supported, there were significant associations found between aspects of social support, caring measure and the demographic and illness measures such as marital status and the number the number of household members. Also, those who were employed perceived more social support than those who were unemployed and those who were retired had a significantly higher perception of caring.

These findings challenge nurse clinicians, educators, and administrators to further investigate the roles of social support, caring and patient satisfaction in multiple aspects of chronic illness.

Indexing (document details)
Advisor: Donohue-Porter, Patricia
School: Adelphi University
School Location: United States -- New York
Source: DAI-B 76/10(E), Dissertation Abstracts International
Subjects: Nursing, Psychology, Health care management
Keywords: Emergency department, Heart failure, Illness variables, Nursing caring, Patient satisfaction, Social support
Publication Number: 3663094
ISBN: 978-1-321-82683-8
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