Dissertation/Thesis Abstract

The relationship between foodservice staffing levels, consistency of service, and patient satisfaction
by Kuret, Carola Helene, Ph.D., University of Phoenix, 2014, 170; 3691997
Abstract (Summary)

Patients are surveyed in hospitals to measure perceptions about nursing, physicians, and cleanliness, not foodservice. Hospitals are financially reimbursed based on patient’s perception of overall satisfaction with a hospital stay. Although, significant relationships have found relationships between consistency of service and customer satisfaction with service, hospitals have not examined the relationships between foodservice and satisfaction with a hospital stay. A quantitative correlational research design was used to examine the relationships between staffing levels, consistency of service and patient satisfaction with foodservice. The study used the instrument ACHFPSQ to collect data on patient satisfaction with foodservice. One hundred and eighty patients completed the questionnaire, a response rate of 78%. Data in the study was analyzed using descriptive and inferential statistics. The study found consistency of service significantly predicted patient satisfaction with foodservice; b = -.197, t(176), = -2.34, p = .01. The study further found no differences between group means staffing levels, consistency of service, and satisfaction with foodservice R 2 = .015, F(2,177), = 1.39, p = .25. The results of the study indicate a need for further research to examine relationships between staffing levels, consistency of service, satisfaction with foodservice, and satisfaction with the hospital stay for a greater length of time.

Indexing (document details)
Advisor: Taliaferro, Donna
School: University of Phoenix
School Location: United States -- Arizona
Source: DAI-B 76/08(E), Dissertation Abstracts International
Subjects: Nutrition, Health care management
Keywords: Consistency of services, Correctional design, HCAHPS, Patient satisfaction, Staffing levels
Publication Number: 3691997
ISBN: 978-1-321-67054-7
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