Dissertation/Thesis Abstract

Nonprofit leader perceptions of effective organizational performance measurement: A Q methodology study
by Frayne, Diana, D.M., University of Phoenix, 2014, 263; 3648297
Abstract (Summary)

There is ample discourse regarding the need for changing nonprofit performance measurement, but there is little consensus within the field on how best to evaluate while maximizing performance, outcomes, and mission achievement. This Q methodology study documented the perceptions of 22 nonprofit leaders in the United States about effective performance measurement and the characteristics necessary to create an effective model to measure nonprofit performance. The study involved analyzing the nonprofit leaders’ responses to create three distinct views on effective organizational performance measurement called (a) Road Map, (b) Management Tool, and (c) Weakest Link. Despite differences in the viewpoints, three themes emerged as a starting point to inform the shift in measuring nonprofit effectiveness: (a) the need for larger performance management systems, (b) eliminating the unfunded mandate for performance measurement, and (c) the desire for organization-specific mission-based outcome measurement. Insights from the nonprofit leaders revealed the characteristics of a new system for generating meaningful nonprofit performance data. The implementation of these characteristics could strengthen performance management, promote organizational learning, and inspire collaborative partnerships with funders and beneficiaries. Nonprofit leaders must create a culture of performance management that facilitates performance measurement and performance improvements if they are to advance the mission of the organizations they lead.

Indexing (document details)
Advisor: Goes, James
School: University of Phoenix
School Location: United States -- Arizona
Source: DAI-A 76/06(E), Dissertation Abstracts International
Subjects: Organization Theory, Organizational behavior
Keywords: Nonprofit management, Organizational effectiveness, Organizational leadership, Performance management, Perfromance measurement, Q methodology
Publication Number: 3648297
ISBN: 978-1-321-43864-2
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