Dissertation/Thesis Abstract

Employer/employee perceptions of performance appraisal and organizational outcomes: A case study approach
by Jewoola, Olatubosun Emmanuel, Ph.D., University of Phoenix, 2014, 176; 3648298
Abstract (Summary)

There is a limited knowledge on the meanings, experiences, and perceptions of organizational members regarding performance appraisal and how the various experiences and perceptions are perceived to bear on organizational outcomes. With this qualitative study, I explored the experiences and perceptions of organizational personnel regarding performance appraisal systems and how these are perceived to bear on work outcomes. Using case study as research design, a detailed analysis of semi-structured interview involving organizational personnel (leaders, managers, and frontline employees) who lived in northeastern New York, and working in various disciplines and professions was conducted and recorded. NVivo software was used in generating the major thematic links and invariant constituents of the study. Results of the study revealed five significant themes: (a) essential descriptions of performance appraisal, (b) perceived rewards of performance appraisal, (c) differences and similarities of performance appraisal systems across different organizations, (d) perceived association of performance appraisal systems and work outcomes, and (e) recommended changes in performance appraisal systems. Employees who have positive experiences with the system associate performance appraisal with something equally beneficial to employees’ improvement and the operational performance of the organization. These employees reported experiences of motivation, loyalty, commitment, and productivity as they received their feedback. The study identified human resource development activities that could further achieve the real and genuine objectives of performance appraisal system.

Indexing (document details)
Advisor: Yarbrough, Jillian
School: University of Phoenix
School Location: United States -- Arizona
Source: DAI-A 76/06(E), Dissertation Abstracts International
Subjects: Management, Labor economics, Public administration, Organizational behavior
Keywords: Business administration, Human resources administration, Leadership development, Organizational developmemnt, Organizational management, Performance appraisal
Publication Number: 3648298
ISBN: 978-1-321-43865-9
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