Dissertation/Thesis Abstract

Measuring coaching effectiveness in the financial services industry
by Strong, Scott R., Ed.D., Indiana Wesleyan University, 2014, 190; 3645202
Abstract (Summary)

This mixed methods study was to examine coaches who provided coaching for leaders to improve employee career development, defined as the individual's involvement and satisfaction with the organization in achieving his or her goals (Harter, Schmidt, & Haynes, 2002). The purpose is to determine if these coaches are able to be evaluated through assessments to determine who is more effective in coaching leaders in the financial services industry, and to determine the overall effectiveness in working with leaders to determine a non-traditional return on investment that an organization can use to measure coaching. One way to measure a coaching outcome is by goal achievement (Spence, 2007). The individual will be able to determine if measureable progress is being made toward goal achievement, which allows for earlier assessment of whether or not coaching is successful. This study was implemented to find out earlier if the coaching is working and to develop a more systemic way to assist high potential executives rather than leaving it up to each individual coach. The research creates a survey instrument and pilots its use in a financial services organization to evaluate the effectiveness of the questionnaire set created to conduct this study.

Indexing (document details)
Advisor: Wilkinson, Gary
Commitee: Freemyer, James V., Howell, George F.
School: Indiana Wesleyan University
Department: Organizational Leadership
School Location: United States -- Indiana
Source: DAI-A 76/03(E), Dissertation Abstracts International
Subjects: Management, Finance
Keywords: Coaching, Financial services industry, Goal achievement, Leadership, Mixed methods, Return on investment
Publication Number: 3645202
ISBN: 978-1-321-33908-6
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