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Dissertation/Thesis Abstract

Application of systems engineering in installation process for the service industry
by Tavazoei, Saeid, M.S., California State University, Long Beach, 2014, 96; 1526961
Abstract (Summary)

The service industry and installation companies in the United States are governed by different standards related to the installation field. This thesis focuses on flooring installation for the service providers. It is governed by American Standard Test Method (ASTM) regulations, the American National Standard Institute (ANSI) and the Tile Council of America (TCA) handbook. Although the named standards offer beneficial technical requirements to the installation, they do not specify methods to conduct the installation processes effectively and maintain traceability from the installation requirements to the final services. Systems engineering approaches, such as requirements derivation, functional analyses, verification and validation, technical reviews and technical performance measurement, are used in this thesis to create innovative operational processes for the service providers, especially for the flooring industry, to eliminate drawbacks such as customer dissatisfaction, re-installation, miscommunications, and in addition, to increase the efficiency and quality of installations.

Indexing (document details)
Advisor: Hsu, John C.
Commitee: Esfandiari, Ramin, Hamel, Joshua
School: California State University, Long Beach
Department: Mechanical and Aerospace Engineering
School Location: United States -- California
Source: MAI 53/06M(E), Masters Abstracts International
Subjects: Industrial engineering, Mechanical engineering
Publication Number: 1526961
ISBN: 978-1-321-27761-6
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