The purpose of this study was to investigate the value of older adult volunteers in the workplace, specifically looking at the management and service delivery impact of the Long Beach Fire Ambassador Program on existing community relations efforts and employee morale, from the Command Staff perspective of the Long Beach Fire Department. The study identified seven themes that specified the value of Ambassador Program volunteers to management: supporting community relations, supporting employee morale, appreciation, extended family, pride, purpose, and significance. Ambassador and Program contributions to life safety and quality of life—for Ambassadors, their families, and the community at large—were also recurrently expressed. Results showed that older adult volunteers uniquely have much to offer and have an increasingly vital role in the workplace.
|Advisor:||White, Barbara, Reiboldt, Wendy|
|Commitee:||Claver, Maria, Resurreccion, Richard|
|School:||California State University, Long Beach|
|Department:||Family and Consumer Sciences|
|School Location:||United States -- California|
|Source:||MAI 54/01M(E), Masters Abstracts International|
|Subjects:||Gerontology, Aging, Public health|
|Keywords:||Aging, Ambassador, Management, Older adult, Public safety, Service delivery, Volunteerism|
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