Dissertation/Thesis Abstract

Older adult volunteer value in the workplace: Voices of experience with the Long Beach Fire Ambassador Program
by Griggs, Donna M., M.S., California State University, Long Beach, 2014, 81; 1569122
Abstract (Summary)

The purpose of this study was to investigate the value of older adult volunteers in the workplace, specifically looking at the management and service delivery impact of the Long Beach Fire Ambassador Program on existing community relations efforts and employee morale, from the Command Staff perspective of the Long Beach Fire Department. The study identified seven themes that specified the value of Ambassador Program volunteers to management: supporting community relations, supporting employee morale, appreciation, extended family, pride, purpose, and significance. Ambassador and Program contributions to life safety and quality of life—for Ambassadors, their families, and the community at large—were also recurrently expressed. Results showed that older adult volunteers uniquely have much to offer and have an increasingly vital role in the workplace.

Indexing (document details)
Advisor: White, Barbara, Reiboldt, Wendy
Commitee: Claver, Maria, Resurreccion, Richard
School: California State University, Long Beach
Department: Family and Consumer Sciences
School Location: United States -- California
Source: MAI 54/01M(E), Masters Abstracts International
Subjects: Gerontology, Aging, Public health
Keywords: Aging, Ambassador, Management, Older adult, Public safety, Service delivery, Volunteerism
Publication Number: 1569122
ISBN: 978-1-321-34265-9
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