The purpose of this descriptive, case study was to explore how servant leadership influenced employee engagement within the United States offices of an international engineering consulting firm. An additional purpose of the study was to determine the extent to which the factors of race, gender, or tenure were related to employee engagement. Leaders in the firm completed the Revised Servant Leadership Profile (RSLP). The Revised Servant Leadership Profile (RSLP) 360° was then administered to the staff of self-identified servant leaders. Once identified, servant leaders were then compared against the engagement scores of divisions and units within the firm under investigation, based on results from their biannual employee engagement survey. The second part of this research involved structured, survey interviews with self-identified servant leaders and their staff. Results showed partial support for servant leadership effect on employee engagement and no support for matching perceptions of servant leadership between leaders and their employees. Structured survey interviews revealed that both leaders and followers were unfamiliar with the term, servant leadership. However, both groups reported employee empowerment, employee development and a strong sense of teamwork in the organization, indicating some similarities in the perceptions of the two groups. There was partial support for claims that gender and ethnicity were relevant to servant leadership and employee engagement. Conclusions drawn from this research were that servant leadership was not conclusively linked to employee engagement. Further research is recommended.
Keywords: Employee Engagement, Servant Leadership, RSLP.
|Commitee:||Piercy, Gary, Zicarelli, John|
|School:||Grand Canyon University|
|School Location:||United States -- Arizona|
|Source:||DAI-A 76/02(E), Dissertation Abstracts International|
|Subjects:||Educational leadership, Management, Ethnic studies|
|Keywords:||Employee engagement, Revised servant leadership profile, Servant leadership|
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