No matter how well an organization is managed, we face some inevitable failures such as deficient volunteers, excess demands for service, unstable grants, etc. Paradoxically however, successful organizations have been using their failures creatively. Beyond such successful use of failure, can benefits of failure be systematically described? What would be the generic ways to benefit from failure? In order to answer that question, three essays were written with the following details.
Essay 1 is an attempt to explore the ways to systematically describe benefits of failure in general management context. To make a preliminary conceptual framework of failure management, grounded theory and literature review were employed as the methods. As a result of analysis, sixteen propositions that represent the sixteen different ways to benefit from failure were identified.
Essay 2 and 3 are confirmatory studies to test the internal and external validity of the failure management framework especially in nonprofit contexts. As a first stage of such validation, Essay 2 used secondary data of nonprofit cases to test if nonprofits' failure management can be systematically described through the failure management framework. Essay 3 went one more step from Essay 2 to validate the failure management framework by using primary data on nonprofits' failure management.
By following the research procedure as above, it turned out that nonprofits' failure management can be systematically described by using the failure management framework. And the empirical analyses on nonprofits cases also revealed some significant patterns of how nonprofits use their failures and challenges. Finally this study concludes with the research questions that address some emerging patterns and underlying mechanisms of failure management behind the sixteen propositions of failure management.
|Advisor:||Harrison, Yvonne D., Andersen, David F.|
|School:||State University of New York at Albany|
|Department:||Public Administration and Policy|
|School Location:||United States -- New York|
|Source:||DAI-A 76/01(E), Dissertation Abstracts International|
|Subjects:||Management, Public administration|
|Keywords:||Crisis, Failure, Learning, Nonprofit, Risk, Strategy|
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