Dissertation/Thesis Abstract

Utilizing ISO 10018:2012, Quality Management - Guidelines on People Involvement and Competence principles to enhance quality in a clinical laboratory setting
by Ali, Faduma H., M.S., California State University, Dominguez Hills, 2014, 90; 1525913
Abstract (Summary)

The author evaluated employee involvement in decision making at an organization where employee turnover is high and employee morale is low. The goal was to persuade senior management to implement ISO 10018:2012, Quality Management – Guidelines on People Involvement and Competence. A voluntary survey was utilized to obtain information from employees throughout the organization. Results from data analysis supported the need for implementation of ISO 10018:2012. The author learned that, while some employee involvement was already in place, the organization would benefit from employee involvement programs. The author recommended that the organization continue to improve collaborative communication, employee involvement in decision making, and leadership.

The author contributed to employee involvement in decision-making literature by addressing 1) what employee involvement, empowering, and engagement are for employees in a large organization, 2) how the level of employee involvement can be assessed, and 3) employee involvement benefits for employees and the organization.

Indexing (document details)
Advisor: Spencer, Robert A.
School: California State University, Dominguez Hills
School Location: United States -- California
Source: MAI 53/04M(E), Masters Abstracts International
Subjects: Management, Communication, Organizational behavior
Keywords: Benefits of Employee Involvement, Communication, Decision Making, Employee Empowerment, Employee Involvement, ISO 10018:2012
Publication Number: 1525913
ISBN: 9781321257687
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