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Dissertation/Thesis Abstract

Impact of senior leader touch points on high potential employee engagement and retention
by Keefe, Louise, M.S., Pepperdine University, 2014, 82; 1561114
Abstract (Summary)

Engaging and retaining high potential employees play a key role in enhancing an organization's competitive advantage. Although multiple factors affect engagement and retention, senior leaders play an important role. This study examined senior leaders' use of touch points (intentional interactions) with high potentials as a retention and engagement strategy within one organization. This mixed-method study gathered survey and interview data from high potentials and senior leaders. Study findings revealed that touch points yielded a range of benefits for the company, for leaders, for high potentials, and for talent management within the organization. The benefits appeared to be associated with the frequency and recency of touch points. Based on these findings, senior and executive leaders are advised to engage with high potentials at least quarterly. Organizations are advised to create processes to advocate for, facilitate, and monitor senior leaders' use of touch points to optimize organizational outcomes.

Indexing (document details)
Advisor: Chesley, Julie, Rhodes, Kent
School: Pepperdine University
Department: Organizational Development
School Location: United States -- California
Source: MAI 53/03M(E), Masters Abstracts International
Subjects: Business administration, Management
Keywords: Engagement, High potential, Leader, Retention, Strategic, Touch point
Publication Number: 1561114
ISBN: 978-1-321-05609-9
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