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Dissertation/Thesis Abstract

Determinants of behavioral intention to use mobile coupons in casual dining restaurants
by Jennings, Edward, D.B.A., University of Phoenix, 2014, 182; 3583289
Abstract (Summary)

Each year, over 300 billion dollars of print coupons are distributed, yet the redemption rate is less than one percent. As of 2010, 93% of the U.S. population has one or more cell phones providing anytime, anywhere access. Despite the 2009 economic downturn, Americans still spend 41% of their food budget outside of the home. The specific problem to be studied is the behavioral intention of young adults, 18 to 24 years of age, attending private, non-profit universities to use mobile coupons for casual restaurant dining. The purpose of this quantitative, cross-sectional correlation study was determining the relationship between five independent variables: (a) performance expectancy, (b) effort expectancy, (c) social influence, (d) fear of spam, and (e) opting-in; and one dependent variable: participants' behavioral intention to use mobile coupons for casual restaurant dining. The results demonstrated a strong positive correlation between all of the variables except fear of spam and the dependent variable: the behavioral intention to use mobile coupons for casual dining restaurants. There was no relationship between the fear of spam and the behavioral intention to use mobile coupons. This, in itself, was an important finding. Recommendations for using mobile coupons include coupon promotion as a component of the marketing mix, mobile coupons as a unique way of encouraging new menu items, creating an easy path to opt-in, and creative ideas for coupon face-value promotions. Mobile coupons have the potential to exceed the redemption rates of printed coupons.

Indexing (document details)
Advisor: Krause, Jaclyn
School: University of Phoenix
Department: Business Administration
School Location: United States -- Arizona
Source: DAI-A 75/10(E), Dissertation Abstracts International
Subjects: Business administration, Marketing, Management, Web Studies, Restaurants and Other Eating Places
Keywords: Casual dining restaurants, Coupons, Mobile coupons, Mobile marketing, Technology acceptance, UTAUT, Unified theory of acceptance and use of technology
Publication Number: 3583289
ISBN: 978-1-321-13115-4
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