Healthcare today is constantly transforming as hospital systems are challenged to maximize productivity and value. Factors such as occupational stress, difficult working conditions, unresolved conflict, lack of leadership, and increased complexity of healthcare foster disruptive and uncivil behavior and directly impact work performance, patient safety, and the physical well-being of those providing or supporting the care given to patients. The objectives of this study were to: 1. assess the prevalence of incivility within a large metropolitan healthcare organization, 2. determine differences in the frequency of incivility within select occupational groups, and 3. examine the relation between incivility and productivity, organizational commitment, job satisfaction, and workplace stress. The study was a cross-sectional, correlation design, using survey methodology. Data were collected from employees working in one organization consisting of an acute care facility, outpatient centers, and ambulatory locations. The study population included direct and non-direct patient care job categories and physicians.
|Commitee:||Gillespie, Gordon, Moberg, Philip|
|School:||Northern Kentucky University|
|School Location:||United States -- Kentucky|
|Source:||DAI-A 75/09(E), Dissertation Abstracts International|
|Subjects:||Nursing, Occupational psychology, Organizational behavior, Health care management|
|Keywords:||Job satisfaction, Organizational commitment, Productivity, Workplace incivility, Workplace stress|
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