This research contributes to the literature on evaluation practice, by reflecting on the role of internal evaluation within organizational communication systems as a whole. A systems theory approach is used to reflect upon the role of internal evaluation, as a means to provide and communicate feedback information. In particular, this study represents exploratory research on the topic of "organic evaluation". Organic evaluation activities are defined in this study as properties that emerge spontaneously within feedback communication systems. Evidence of its practice has been identified within nonprofit organizations operating in Los Ríos, Chile. The findings suggest that organic evaluation is conducted to produce and/or communicate feedback information within nonprofit organizations. Findings are also shared regarding needs and constraints that nonprofit organizations face when internally attempting to access, process, and communicate feedback information. Finally, this research highlights the importance in recognizing organic evaluation being conducted within nonprofit organizations in order to formalize its practice and improve feedback communication systems.
|Commitee:||Barnett, George, Campbell, David, Deeb-Sossa, Natalia|
|School:||University of California, Davis|
|School Location:||United States -- California|
|Source:||MAI 52/06M(E), Masters Abstracts International|
|Subjects:||Communication, Public policy, Organizational behavior|
|Keywords:||Evaluation, Feedback, Internal evaluation, Nonprofit organizations, Organic evaluation|
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