Dissertation/Thesis Abstract

Organizational Citizenship Behavior in the Public Library and Its Relationship to Leader-Member Exchange and Perceived Supervisor Support
by Rubin, Rachel G., Ph.D., Simmons College, 2014, 153; 3586983
Abstract (Summary)

Organizational citizenship behavior (OCB) has been studied extensively in a variety of settings for the last thirty years. There has been no research, however, on OCB in the public library environment. OCB is grounded on the premise that helping others in the organization, even when such behavior is unrewarded, has a cumulative effect that is beneficial both for individual staff members and for the organization as a whole. This focus on “helpful” behaviors is especially relevant for a field such as public librarianship, given its foundation on altruistic ideals.

This dissertation begins to address the lack of research on organizational citizenship behaviors in public libraries by examining the relationship among OCB and two of its correlates: Leader-Member Exchange (LMX) and perceived supervisor support. Analysis of data reveals that OCB shows a statistically significant correlation with both LMX and perceived supervisor support, but that perceived supervisor support is a more powerful predictor of OCB in the workplace studied. One of the primary findings of this research is that institutions wishing to encourage OCB must focus not only on the citizenship behaviors of front-line staff, but also on the skills of the middle managers and other managerial leaders who directly oversee them. Immediate supervisors play a critical role in facilitating OCB by maintaining high quality exchange relationships with, and demonstrating consistent support for, their supervisees. This finding has practical importance not only for how managerial leaders should be expected to perform, but also for their hiring, training, and development.

Organizational citizenship behavior has been shown to impact positively traditional work outcomes such as effectiveness and productivity, as well as attitudinal and behavioral outcomes such as organizational commitment and engagement. This research affirms the importance of OCB as an organizational construct and highlights its potential for the public library environment. Further, it provides practical methods for fostering and maintaining a workplace culture that values and encourages citizenship behaviors. This study will be of particular interest to library administrators, human resource managers, and those in managerial leadership positions as they seek to hire for, train, develop, and retain both managerial and front-line staff who demonstrate behaviors that improve interpersonal relationships and organizational effectiveness.

Indexing (document details)
Advisor: Hernon, Peter
School: Simmons College
Department: Library and Information Science
School Location: United States -- Massachusetts
Source: DAI-A 75/08(E), Dissertation Abstracts International
Subjects: Library science, Management, Organizational behavior
Keywords: Leader member exchange, Leadership, Libraries, Organizational citizenship behavior, Public libraries, Supervisor support
Publication Number: 3586983
ISBN: 978-1-303-87388-1
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