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Dissertation/Thesis Abstract

Descriptions and experiences of communications within a private dental practice: A case study
by Norris, Brandetta P., Ph.D., Capella University, 2014, 157; 3613481
Abstract (Summary)

"Healthcare organizations rely heavily on communications to deliver services and certify quality treatment outcomes. Specifically, communication and communication processes are critical determinants in whether a dental practice succeeds or fails. There has been a substantial amount of research on communication and its influence on patient satisfaction, employee morale, and work productivity within various organizations. However, limited existing qualitative research examines communication processes and their impact on health institutions. This research study explored the communication process and its influence on employee work performance within a dental practice. The researcher conducted semi-structured interviews to obtain descriptive, information-rich responses from a purposeful sample of 10 participants regarding their perception of the communication process. Utilizing an embedded, exploratory, case study research design, descriptions and experiences from leaders and employees revealed four major gaps within the organization's communication process. Consequently, six themes emerged that identified the four intricacies of an effective communication process within a private dental practice. The following complexities, lack of comprehension, lack of employee awareness, lack of precision and clarification of instruction, and inconsistent exchange of information, are crucial facets of the communication process. From the perspective of study participants, improvement in these areas would foster employee engagement, produce desirable outcomes, and enhance employee work performance"

Indexing (document details)
Advisor: Hilliman, Charlyn A.
Commitee: Miller, Christopher, White, Jan Vinita
School: Capella University
Department: School of Public Service Leadership
School Location: United States -- Minnesota
Source: DAI-B 75/06(E), Dissertation Abstracts International
Subjects: Communication, Dentistry, Health care management
Keywords: Communication, Communication process, Dental practice, Healthcare organizations, Leadership, Work performance
Publication Number: 3613481
ISBN: 978-1-303-76437-0
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